Office Depot reviews

3.2

42% would recommend to a friend

(7,964 total reviews)
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Gerry Smith

41% approve of CEO

26% positive business outlook

Office Depot has an employee rating of 3.2 out of 5 stars, based on 7,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Office Depot employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Jun 19, 2012
Recommend
CEO approval
Business Outlook

Pros

great people (for the most part) flexible hours willing to work around school schedule.

Cons

There is WAY TOO MUCH micromanaging going on in the company right now. When working on the morning freight, we have to call out every two minutes on our progress with the freight. Freight must also be done in an exact procedure. If you walk an item to the other end of the aisle, you WILL get yelled at. Instead, you must wheel the entire cart down the aisle even if it is for only one item. DEPOT (Drop Everything, People Over Tasks) Time is absolutely ridiculous. Customers are important, and they should be the focus of the business. However, it is not always busy during DEPOT Time, which is from 12 pm to 4 pm. More often than not, associates are standing around doing nothing, because there is no tasking allowed between those hours. I am also a technology associate, and nothing bothers me more than when I have to tell a customer that I can "absolutely fix their computer, however I am not allowed to work on your computer until after 4 pm." If it is really supposed to be People Over Tasking, then we should be allowed to provide the computer services FOR THE CUSTOMER. This new ISCE Program is an absolute joke. Every customer must be called out over the radio every few minutes. It is like we are stalking the customers. Several customers have told me that they feel like they are treated as more of a statistic than a customer. We have to count every single customer that comes into the store, and compare that number to the total number of register transactions to obtain our "conversion rate". If a customer comes into the store and does not make a purchase, the management becomes irate. There is a huge pressure to sell a customer several items, even if they do not need the item. For example, a customer might not need Microsoft Office to go with their new computer, but I will get my ass reamed if a customer does not purchase the additional software. The creepiest part of the new program is the fact that corporate managers, as well as other store managers will randomly sit in their cars in the parking lot for hours at a time doing nothing but listening to the associates in the store communicating over the radio. This is a new corporate policy. As an employee, I feel like I am expendable and not valued. Multiple times per week we are reminded how easily we can be replaced. "If you are unable to attend the training this week, you will not work here next week." "If you do not greet customers by asking them what brings them in to Office Depot, you will not work here." I feel like the company would rather have a puppet or a robot than an actual person working for their company.

1.0
May 30, 2014
Recommend
CEO approval
Business Outlook

Pros

Co workers, nice office, easy job if you can tolerate being disrespected.

Cons

There is no transparency on our attainment for bonus. It is obviously manipulated at upper managements discretion. From the VP down they have the attitude of "If you don't like it, find another job". It is ridiculous how they expect morale and energy from the sales force yet everything they do kills morale. They allow almost no SPIFF's and offer virtually no monetary motivation to sell more, they seem to prefer to threaten and demand rather than create a results oriented culture. I find it humorous that they post the OD "values" on the walls but all they do is make a mockery of them. Integrity, laughable. Accountability, only for the sales people. Innovation, well we do have Salesprism.... LOL. Teamwork, sales people work together because the managers are worthless. Respect, yes, a total lack of it.

2.0
Apr 19, 2018
Recommend
CEO approval
Business Outlook

Pros

In my experience through two different departments and several groups, my teams were filled with highly talented and future focused people that honestly wanted to make a difference at OD and help the company succeed. Given this 33 year old company has been in a downward spiral the last 4 years or so this was meaningful. I had an awesome team and my manager was A+, a true leader. The campus itself is beautiful and the workspaces are adequate. There are a ton of conference rooms, "lounges" and an outdoor area where you can bring your laptop and do some work if you need a break from your cube. There is an onsite cafeteria with average food (overpriced really but convenient) and coffee/snacks. Probably the best food perk isn't even on campus, it's next door in the new plaza that was built (Chipotle, Fresh Market, Habit Burger, etc). If you're good at what you do and able to network within the company, there are opportunities afforded to you. I know some other reviews here said the opposite but in my experience it's possible. The new CEO has the right vision I feel. The pivot to a more services based offering is needed as the office supply industry, at least at a big box level, is dying. Given he has a tech background it's a big benefit. Compensation, Benefits and PTO are good and fair. It's a Fortune 500 company in South Florida which is rare, so the experience is great.

Cons

There are many so here we go.. I'll first start off with the re-orgs. I was with the company for 3+ years and saw 5 re-orgs (4 at corporate). 2 of those were large layoffs (100+ cut). The most recent just affected my dept (marketing). The instability at OD is at such a high level, so think about that when considering taking a job there. No one knows really when the next one will be, despite leadership saying that was the last one. I've seen the same repeated mistakes with each layoff: Get rid of high paid Directors, Sr Directors, VPs and anyone making a salary at the threshold the management consulting firm determines, shrink down the groups, bring in outside execs. The problem with that is by getting rid of these Directors, etc you're getting rid of institutional knowledge which set us waaaay back and left us worker-bees to pick up the pieces and figure things out which was totally unfair. There have also been a large number of talented people leaving on their own given the instability. I saw very little positive sales weeks/months/quarters in my time there, so that says something. The new senior leadership brought on across the org isn't anything to write home about. I can only really speak directly about new sr. leadership within marketing which I can say is unimpressive. The new vision and strategy was to nearly ax half the marketing department and farm out those duties to the new agency of record. The new CMO and the SVP's she brought in are not the right cultural fit, just really more of the same that we've had. The CMO and new SVPs/VPs took 0 time to get to know the dept and what everyone did. I can see this being difficult when the marketing org was 200 people but we were down to way less than that. The $1 billion acquisition of CompuCom was questionable given their own financial issues so hopefully it works out. BizBox is a joke and I don't see going anywhere. If I run a small business, why would I pay $100/month to have consultants set up and maintain a website when I could spend $100 for the year to set up my own site via Wordpress, Wix, SquareSpace, etc + domain myself? The only plus I see to BizBox is the remodeled "BizBox" stores. They are sharp and the co-working space is cool. That's about the only positive. While strides were made over the years with eComm more needs to be done. Not enough emphasis is being made on digital solutions. They say they can compete with Amazon mainly because OD has brick and mortar but that's a pipe dream and really wished Gerry would stop harping on that. Unless OD gets better in the eComm space they are going to keep declining. The town halls...ugh the town halls. They were bad when Roland was CEO and didn't get much better when he left. Recently they became way to self centered and political with leadership. Another reviewer here described it as to Me Too which is fairly accurate.

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