Great experiences, horrible pay and upper management - Customer Service Associate I Office Depot Employee Review

3.0
Aug 13, 2013
Recommend
CEO approval
Business Outlook

Pros

You get the opportunity to meet lots of new people, coworkers and customers. Great clearance prices. You can learn a lot and strengthen skills here. Great for a first retail job. Love the job and challenges it presents.

Cons

Pay is minimum wage. Raises are pennies. Literally. No one is full time other than managers and a couple of associates who have worked for the company 10+ years. Management does not want to promote you no matter how hard you work. Customers are always considered right even when they are dead wrong. Never enough people scheduled for shifts. Find myself always working 3 times as hard because managers are running around like a chicken with their head cut off, and still get barely any recognition. Floor people and cashiers doing managers assignments because they do not have enough time to do it themselves. The new program for customers is not effective. All of the money spent on creating this and the new mobile devices could look a lot better in our checks. Hours are all over the place. Even with open availability you hardly get hours. When you try to change your availability they will not honor it. When you inquire about advancement it is clear you aren't being taken serious. No room for advancement really unless you are content with waiting 10-15 years.

Explore other reviews about Office Depot

5.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Store never get overwhelmingly busy - mix of light/busy days Management does a good job at listening to employees

Cons

Have to push selling product on people that don't want it Schedule may be inflexible

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working for this company.

Cons

Low pay, grueling hours, unsafe and toxic work environment. The company does not offer opportunities for its sore employees to advance to the corporate sector; especially if you have a college degree. As a store employee neither you, your expertise and skill set, nor your ideas on how to improve workflow and company culture matter.

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