Customer Experience Manager - Customer Experience Manager Office Depot Employee Review

1.0
Jun 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Well it was really hard to find pros here, I guess if you are good with upper management life is easier. There are days when you can do really good and not have corporate riding you.

Cons

They base everything on surveys. Some locations it works out especially in nice neighborhoods, but in the tougher ones you are expected to get the exact scores and quantities as nicer locations. So much was expected of associates who were making minimum wage. Shifts were constantly being changed without notice. Corporate always sided with customers and made employees look inferior. Bonuses withheld with the terrible excuses. Doesn't let you transfer because other managers don't want to work in that location. The worse of all was having to work off hours or punching out for phantom lunches and breaks to be under 40 hours.

Explore other reviews about Office Depot

5.0
Mar 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Store never get overwhelmingly busy - mix of light/busy days Management does a good job at listening to employees

Cons

Have to push selling product on people that don't want it Schedule may be inflexible

1.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

There are no pros to working for this company.

Cons

Low pay, grueling hours, unsafe and toxic work environment. The company does not offer opportunities for its sore employees to advance to the corporate sector; especially if you have a college degree. As a store employee neither you, your expertise and skill set, nor your ideas on how to improve workflow and company culture matter.

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