Its Retail, so headaches come included - Sales Associate/Cash Handler Old Navy Employee Review

3.0
Dec 1, 2022
Recommend
CEO approval
Business Outlook

Pros

The discount counts toward Gap, Athleta, and Banana Republic. Access and knowledge to upcoming discounts.

Cons

You have to stay past the time you were technically scheduled if you are a Cash Handler and some people get a raise some dont. There are managers that are not even the General Managers that like to micro manage and think they are the boss. They get mad if you step off the register to go the bathroom. You have to deal with abnoxious and entitled customers.

Explore other reviews about Old Navy

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is hard to achieve

Cons

Requirements changing all the time

2.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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