A company that's lost it's unique charm - Key Account Customer Service Representative On Employee Review

3.0
Sep 4, 2025
Recommend
CEO approval
Business Outlook

Pros

-Overall there are great people working there -Very flexible work life balance -Fun team days and in office events -Good benefits -Still has some of that unique small company charm

Cons

-Very limited room for growth depending on which department you work in -Had become very clique -Communication from upper leader leadership has always been very bad -A lot of middle managers who don't support or facilitate the growth of the employees under them -HR only listens to leadership and not the standard employees -Compensation has always been low and it doesn't sound like leadership will ever actively improve it -Some departments are very clearly on the bottom of the totem pole

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On Response
10mo
Hi, thanks for taking the time to leave us your review. We care about each teammate's experience and genuinely want to create a culture where the whole team can thrive and feel valued and safe. On has experienced growth over the years and with it comes new challenges. We're always looking to improve and really value the feedback from our teams – communication is one area we're continuing to work on and will keep prioritizing.

Explore other reviews about On

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for!

Cons

still new to retail space, so some processes have not yet been established

2.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of free shoes Very well intended people Culture with lots of great virtues Cool product, excellent marketing

Cons

All the free shoes squeak People lead with slide decks - heavy consulting culture Lots of virtue signaling I think they started off fast and agile and grew too fast and became a dinosaur who still genuinely thought it was agile. Most everyone in my team was unhappy. People felt they couldn’t express their true selves at work. I would not recommend it as a place to work.

2
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