Care Coach - Customer Care Coach Ontrak Health Employee Review

Great job and culture for a work from home position. Helping others get healthier while being paid fairly.

Inconsistencies with partnered health plans, making pool go up and down often.

Company lost a contract with Aetna. They sunk from there. They had to lay a third of their workers. They called us in a group on zoom and said everyone in this group is getting off effective immediately. They stated a severance package was coming our way. To check our personal emails for details. Then they locked us out of the software we used to document charts.

Change management frequently. Demoted managers. Was put on a PIP. Company sank after losing key stakeholder Aetna. They moved their headquarters from California to Nevada to Florida. Original CEO “Taren” spelling may be off cries on camera with the entire company after losing Aetna. It was sad to watch.