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Ontrak Health

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Ontrak Health reviews

REAL review - Member Engagement Specialist Ontrak Health Employee Review

1.0
Mar 19, 2021
Member engagement specialist
Recommend
CEO approval
Business Outlook

Pros

Work from home Decent pay Paid time off

Cons

False sense of job security, bad communication and constant changes. Company lost 80% of their business then laid 200+ employees off. Made them feel as if THEY were the ones who did something bad. For a company who preaches about mental health they sure don’t care about their employees mental health at all. I used to love working here, but in the end everything I feared was true. Don’t waste your time.

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Ontrak Health Response
5y
We appreciate your feedback. Our mission is to improve the health and save the lives of as many people as possible. We have great appreciation for our staff and all they have given to our mission, members and our company. The loss of our largest customer was a surprise and deep disappointment to everyone at Ontrak and forced us to have to make very difficult decisions regarding our workforce. Our hearts go out to everyone who is impacted, and to their families. We are committed to doing everything we can to support everyone at this very difficult time.

Explore other reviews about Ontrak Health

5.0
Apr 14, 2025
Member engagement specialist
Recommend
CEO approval
Business Outlook

Pros

Great job and culture for a work from home position. Helping others get healthier while being paid fairly.

Cons

Inconsistencies with partnered health plans, making pool go up and down often.

2.0
Sep 24, 2025
Clinical operations coordinator
Recommend
CEO approval
Business Outlook

Pros

Company lost a contract with Aetna. They sunk from there. They had to lay a third of their workers. They called us in a group on zoom and said everyone in this group is getting off effective immediately. They stated a severance package was coming our way. To check our personal emails for details. Then they locked us out of the software we used to document charts.

Cons

Change management frequently. Demoted managers. Was put on a PIP. Company sank after losing key stakeholder Aetna. They moved their headquarters from California to Nevada to Florida. Original CEO “Taren” spelling may be off cries on camera with the entire company after losing Aetna. It was sad to watch.

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