Epic leadership fail 250+ lost their jobs - Member Engagement Specialist Ontrak Health Employee Review

2.0
Mar 19, 2021
Recommend
CEO approval
Business Outlook

Pros

I loved working for this company! Loved the culture, the kindness and compassion that we showed to members and to each other, loved helping people and saving lives.

Cons

Unfortunately that compassion was not part of leadership culture. It was clear for months that the company's biggest client was in jeopardy, yet they hired like it was a done deal and made zero plans for the possibility that the client was lost, which it ultimately was. 75% of us unceremoniously dumped via Zoom meeting as a result, not given any time to say good bye or gather contacts. I'm shocked and angry, and felt we deserved much better. Oh, and please don't add further insult by copying and pasting the same message from "talent aquisition" - no response is better than a canned, impersonal response.

Explore other reviews about Ontrak Health

5.0
Apr 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great job and culture for a work from home position. Helping others get healthier while being paid fairly.

Cons

Inconsistencies with partnered health plans, making pool go up and down often.

2.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Company lost a contract with Aetna. They sunk from there. They had to lay a third of their workers. They called us in a group on zoom and said everyone in this group is getting off effective immediately. They stated a severance package was coming our way. To check our personal emails for details. Then they locked us out of the software we used to document charts.

Cons

Change management frequently. Demoted managers. Was put on a PIP. Company sank after losing key stakeholder Aetna. They moved their headquarters from California to Nevada to Florida. Original CEO “Taren” spelling may be off cries on camera with the entire company after losing Aetna. It was sad to watch.

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