Does Ontrak Health pay their employees well?

According to anonymously submitted Glassdoor reviews, Ontrak Health employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Ontrak Health. This rating has been stable over the past 12 months.

How satisfied are employees working at Ontrak Health?

38% of Ontrak Health employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ontrak Health 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Ontrak Health?

Care Coach (72) , Member Engagement Specialist (32) , Nurse Care Coach (10) , Manager (9) , Outreach Specialist (7) , Clinical Operations Coordinator (6) , Health Coach (6) , Director (5) , RN Care Coach (5) , Community Care Coordinator (4) , Customer Care Coach (4) , Analyst (3) , Nutrition Specialist (3) , Software Engineer (3) , Anonymous (2)

What are the pros of working at Ontrak Health according to real employee reviews?

"Pay was good and before the coked outCEO ruined the company it was nice" ((in 34 reviews)); "Good benefits" ((in 19 reviews)); "communication vision mission balance good people" ((in 12 reviews)); "Collaborative team" ((in 6 reviews)); "Awesome coworkers." ((in 5 reviews))

What are the cons of working at Ontrak Health according to real employee reviews?

"Poor management and layoffs often." ((in 17 reviews)); "management, frequent layoffs, layoffs without notice" ((in 16 reviews)); "Upper management treats intelligent adults as if they were children." ((in 11 reviews)); "But most importantly to know, this company recently laid off 250+ people, and although lay offs happen understandably, Ontrak pulled the plug so quickly throwing us to the wolves with zero warning and not being transparent about what was really going on for months." ((in 10 reviews)); "They fired over 300 people in one day during a pandemic, but was able to hire a new CEO, in the same month." ((in 7 reviews))

What are employees saying about Ontrak Health layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Ontrak Health layoffs and their outlook for job security at Ontrak Health in 2026.

What are the top reviewed Ontrak Health locations?

Los Angeles , Santa Monica , Las Vegas , Remote , Henderson , Tampa , Austin , San Diego , Atlanta , Birmingham , Chicago , Charlotte , Houston , Miami , New York , Oklahoma City , Louisville , El Paso , Santa Clarita , Reno , Ocala , Orlando , Rockford , Kansas City , Tucson , Traverse City , Flemingsburg , Albuquerque , Casper , Goldsboro

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Ontrak Health reviews

Lack of Transparency and Focus - Anonymous employee Ontrak Health Employee Review

1.0

Nov 29, 2021

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Some of the smartest, skilled and passionate people work at Ontrak from building the technical infrastructure to delivering care to the members.

Cons

1. Lack of transparency leads to team distrust and wasted efforts. 2. Product strategy lacked innovation, market impact, and internal team collaboration. 3. Leadership did not invest in core competencies to maintain customers. 4. Wasteful spending. 5. Management did not leverage their staff's skills across departments. Management was in a constant 'turf battle' for people versus organizational development.

Ontrak Health Response

We appreciate your feedback and regret this position was not compatible with your needs. All employees are valued at Ontrak, and disappointed if your experience has led you to feel otherwise. Our leadership expectations include treating employees with dignity and respect, among other guiding principles. When that does not happen, we encourage employees to reach out to their HR Business Partner for assistance. The loss of our largest customer was a surprise and deep disappointment to everyone at Ontrak. This shift in business directly impacted our workforce and our hearts go out to each of them and to their families. We are committed to doing everything we can to support everyone at this very difficult time.

Explore other reviews about Ontrak Health

5.0

Apr 14, 2025

Member engagement specialist

Recommend

CEO approval

Business Outlook

Pros

Great job and culture for a work from home position. Helping others get healthier while being paid fairly.

Cons

Inconsistencies with partnered health plans, making pool go up and down often.

2.0

Sep 24, 2025

Clinical operations coordinator

Recommend

CEO approval

Business Outlook

Pros

Company lost a contract with Aetna. They sunk from there. They had to lay a third of their workers. They called us in a group on zoom and said everyone in this group is getting off effective immediately. They stated a severance package was coming our way. To check our personal emails for details. Then they locked us out of the software we used to document charts.

Cons

Change management frequently. Demoted managers. Was put on a PIP. Company sank after losing key stakeholder Aetna. They moved their headquarters from California to Nevada to Florida. Original CEO “Taren” spelling may be off cries on camera with the entire company after losing Aetna. It was sad to watch.

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