Love my job!!! - Anonymous Ontrak Health Employee Review

5.0
Dec 21, 2015
Recommend
CEO approval
Business Outlook

Pros

1. The support from other nurses, supervisors and director. Someone is always there to answer a question either via IM, email, or phone call. I have never felt that my question was a 'dumb' question. 2. Flexible schedule! Working at home--can't beat that! I'm able to take my kids to/from school daily, make it to activities, etc. 3. Excellent benefits. Better package than any facility around where I live. 4. Friendships with coworkers even though you don't see each other! Rapport is great and work can be FUN! 5. The ability to help members really change their lives. You aren't 'just a nurse'. You are a friend, a confidant, a self esteem booster. You can be the person who helps someone get clean and sober! d

Cons

1. Nurses generally don't get to work at a home office. For someone who likes to be around people at work, this could be a con. I have days where it's a pro and a con. Hard to get used to when you first start but management preps you, follows up with you, and helps you any way they can to make the transition a smooth one. 2. No face-to-face communication except during training. However, there are many conference calls, meetings, emails, etc that allow for proper communication.

Explore other reviews about Ontrak Health

5.0
Apr 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great job and culture for a work from home position. Helping others get healthier while being paid fairly.

Cons

Inconsistencies with partnered health plans, making pool go up and down often.

2.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Company lost a contract with Aetna. They sunk from there. They had to lay a third of their workers. They called us in a group on zoom and said everyone in this group is getting off effective immediately. They stated a severance package was coming our way. To check our personal emails for details. Then they locked us out of the software we used to document charts.

Cons

Change management frequently. Demoted managers. Was put on a PIP. Company sank after losing key stakeholder Aetna. They moved their headquarters from California to Nevada to Florida. Original CEO “Taren” spelling may be off cries on camera with the entire company after losing Aetna. It was sad to watch.

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