Acquisition Nightmare - Senior Technical Support Analyst OpenText Employee Review

1.0
Jul 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Great co-workers and immediate manager

Cons

I was part of an amazing company which got acquired by OpenText after the acquisition things started to get bad. (I am specifically referring to the Customer Support Organization of this company). Large layoffs of highly skilled long tenured loyal technical employees with zero notice and no opportunity to move internally. Below industry standards for pay, poor 401K match, no stock options, long hours, limited PTO, Poor work/life balance. If you are part of an acquisition you are better off looking elsewhere before you are let go.

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5.0
Apr 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros was that you had a job (and not for long if they find a way to outsource your position in the company).

Cons

Cons are so many to list, but from the leadership in this company being so out of touch with his/her employees, the restructuring done in their company to save some bucks on their end was crazy brutal, firing all of their talented workers to implement automated programs that did not function properly. Overall, horrible experience with OpenText, lies upon lies when it came to growth opportunities and keeping teams in the dark, no communication what so ever. Their business practices were just plain terrible.

4
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