Pros
-- Good people in the field that truly want to help each other and do the right things for their customers. -- OT is an acquisition driven company and has inherited good solutions from many of the organizations that they acquired. -- Depth and breadth of software suite can be a differentiator in a sales cycle
Cons
-- Mis-management of acquired companies - OT typically retains the product but underestimates the value of the people so deep, long-term knowledge of the solution set and client base walk out the door -- Executive / Upper Management make spreadsheet decisions without assessing / understanding the impact on the employee base -- Field management not empowered -- With leadership changes in the last 2 years, OT has a heavily CA-influenced culture -- A lot of talk about strong culture and values, being the best place to work, etc. -- but actions don't back this up (e.g., surveys sent to employees but then nothing comes of the results) -- Sales and Presales turn over has made it difficult to build and sustain momentum