Some Good, Some Bad - Technical Support Representative OpenText Employee Review

2.0
May 2, 2022
Recommend
CEO approval
Business Outlook

Pros

- Money's okayish, for 2020, a bit low after 2 years of 5%+ inflation - Benefits are fantastic - Try to work with you for work/life balance

Cons

- Byzantine org chart - Unable to apply for internal positions until you've been there for 18+ months - Extremely difficult to move between OpenText companies - Management will virtue signal like they care, then nothing will change, ie, the pay and mobility issues. They are very well known in the company, and nobody cares. Management won't take action. - Poor work from home support. Hardware issues take literal months to resolve. - Extremely inconsistent implementation of policy and procedure by management teams. To the point it's an unprofessional farce. - Very condescending training/coaching methods, bred out of managers who shouldn't be managers and shying away from conflict/being simply too averse to tell their subordinate to do their job properly. - Wildly different levels of ability and competence even on teams. "High Productivity" employees expected to take up the slack. - Mission Creep in the name of "Business Needs". They *will* expect you to do more than you signed on for and it will be justified by "Business Needs".

Explore other reviews about OpenText

5.0
Apr 5, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Friendly management, no hierarchy management , support for employees during sick

Cons

Kind of Still old rules for management

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

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