Hit or Miss - Customer Success Manager OpenText Employee Review

3.0
Aug 7, 2023
Recommend
CEO approval
Business Outlook

Pros

You get to work remotely and team mates are good people

Cons

Micro managed by the CEO, low level managers have no authority. Bottlenecks on approvals

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OpenText Response
2y
Thank you for your review. I am sorry to hear the feedback about no autonomy to make decisions. At OpenText, employees are in control of their career journeys. We have a high rate of internal movement and encourage team members to explore different types of roles and career pathways as part of their professional development.

Explore other reviews about OpenText

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Very Friendly workplace and good management

Cons

Communication could have been better

2.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

While they claim to be "pro-employee" they are very much pro-Canadian employee. As long as you are a Canadian, your job should be safe. And US based role is in jeopardy.

Cons

Laying off all Americans. I do not see relevant data on location based statistics for the last 4 rounds of layoffs. The bulk of the "trimming" has been based in US. This is cost savings. Additionally, they post US based jobs for 24 hours then pull those and post H1B notifications that they could not find equivalent US resources and need to outsource for cheaper money.

2
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