Cloud Support organisation leaders should have better planning and give employees working life balance - Manager OpenText Employee Review

4.0
Jun 15, 2024
Recommend
CEO approval
Business Outlook

Pros

Huge number of customers in cloud and very good space to learn and explore things on different areas/sectors like R&D, Security, Product Development, Engineering, Testing, Cloud Operations, Services & Support, Sales, Marketing, Finance etc. Flat structured organisation so hardwork and luck will helps to promote to next levels pretty much comfortably if the promotion policy and criteria are met Plenty of products and heavily focused towards Cloud so opportunities are vast

Cons

Support management is poor so people are struggling with heavy work load and pressure which should be sorted by hiring more resources Showing keen interest on Investment in acquisition of companies should be equally displayed on investing in existing employees and hiring which will make /keep the employees happy and they can deliver the best to the customers Compensation part should be focused because service based organisations provide better and great salary so people are attracted and switching easily Senior employees should be given more preference and taken care well by understanding their needs so that skilled and experienced employees can be retained

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OpenText Response
2y
Thank you for your feedback. At OpenText, we provide continuous development opportunities for our leaders, to ensure they support and manage their teams efficiently to foster progression. ​ Overall, we hear that team members work closely and efficiently with their managers, so we are sorry to hear that this has not been your experience.

Explore other reviews about OpenText

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Very Friendly workplace and good management

Cons

Communication could have been better

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

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