Starts off great, but nowhere to go - Customer Support Manager OpenText Employee Review

2.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits, fair vacation and lax workload

Cons

As the company has grown, process and bureaucracy slows things down to the point where you feel like nothing is getting done. Projects drag on for years until leadership gives up on them. Your pay may start off great but you shouldn't expect any kind of raise that will keep up with inflation; there are many instances of employees who leave and come back to OpenText in a similar position because that's the only way they can get a raise. The company only grows/innovates through acquisition, which usually causes customers headaches and results in employee layoffs (usually just before Christmas). The acquisitions also reduce opportunity for employees to move up, as acquired departments often slide in or outright replace those existing. Hiring freezes are frequent. As with most large corporations, there is no loyalty to employees. Usually support staff are first to be let go once acquired. In fact, the OpenText support model is increasingly leaning towards AI and knowledge base "self help". If you're a customer and want actual support, prepare to pay a ridiculous amount for it. They claim to be a Canadian company (and its true, that's where they started), but all leadership works out of California and other parts of the world. The original Canadian branch is basically a support call center now. Most employees would not be able to fully explain what OpenText does, largely due to the vague nature of enterprise software, but also due to the frequent acquisitions that continually broaden the company's scope. If I were to summarize what OpenText does, I would say they are experts at acquiring enterprise software market share.

Explore other reviews about OpenText

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Very Friendly workplace and good management

Cons

Communication could have been better

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

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