OpenText Customer Support Manager reviews

As the company has grown, process and bureaucracy slows things down to the point where you feel like nothing is getting done. Projects drag on for years until leadership gives up on them. Your pay may start off great but you shouldn't expect any kind of raise that will keep up with inflation; there are many instances of employees who leave and come back to OpenText in a similar position because that's the only way they can get a raise. The company only grows/innovates through acquisition, which usually causes customers headaches and results in employee layoffs (usually just before Christmas). The acquisitions also reduce opportunity for employees to move up, as acquired departments often slide in or outright replace those existing. Hiring freezes are frequent. As with most large corporations, there is no loyalty to employees. Usually support staff are first to be let go once acquired. In fact, the OpenText support model is increasingly leaning towards AI and knowledge base "self help". If you're a customer and want actual support, prepare to pay a ridiculous amount for it. They claim to be a Canadian company (and its true, that's where they started), but all leadership works out of California and other parts of the world. The original Canadian branch is basically a support call center now. Most employees would not be able to fully explain what OpenText does, largely due to the vague nature of enterprise software, but also due to the frequent acquisitions that continually broaden the company's scope. If I were to summarize what OpenText does, I would say they are experts at acquiring enterprise software market share.