Challenging Experience with Room for Improvement in Management and Communication - Billing Coordinator OpenText Employee Review

3.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

• Diverse and talented colleagues • Exposure to cross-functional tasks • Opportunity to work in a global company • Flexible working arrangements (in theory) • Potential to grow if placed under the right leadership

Cons

• Communication gaps between departments, especially between sales and billing, often lead to delays and confusion • Leadership style in some teams is very traditional, with little openness to modern work culture or two-way feedback • Inconsistency in expectations and treatment across team members • Lack of clear guidance and support from management when handling issues • Important updates are not always shared with all relevant members, which creates inefficiencies and unnecessary pressure

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OpenText Response
1y
Thank you for taking the time to share your feedback. We truly appreciate your recognition of the diverse and talented colleagues, global exposure, and the opportunities for growth within OpenText. We're also glad to hear that our flexible working arrangements and cross-functional collaboration have been valuable aspects of your experience. We recognize that clear, consistent, and transparent communication from leadership is essential to building trust, alignment, and a strong organizational culture. At OpenText, we are committed to fostering open dialogue and ensuring that employees are informed, heard, and engaged—especially as we continue to grow as an AI-first organization. Trust and autonomy are foundational to our culture. We are working to empower managers to lead with clarity and confidence, while also giving employees the space and support they need to grow.

Explore other reviews about OpenText

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Very Friendly workplace and good management

Cons

Communication could have been better

1.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck. Some of the people are nice but don’t trust anyone.

Cons

Exec leadership is awful. Always putting out the positive party line but it is all lies. Products are so far behind competitors. No investment in product or marketing. Senior executive leadership team shuffles around their “good old boy” comrades to new roles instead of retiring them or holding them accountable. The internal politics with everyone back stabbing each other to manage up and keep their jobs. Leadership is just doing what the board chair tells them to do. It is all about self promotion vs doing the job. They like to blame the previous CEO but he has been gone a year and it has only gotten worse. OpenText likes to brand itself as top company to work for , I say STAY AWAY!

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