Arrogant culture - Consultant Optum Employee Review

2.0
Sep 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Get a 10% discount on stock options. UHG stock consistently performs well.

Cons

Overly bureaucratic environment makes it difficult to support the needs of providers. Members of Sales leadership don’t treat others respectfully. There is a culture if arrogance where Optum feels entitled to win customer business, thinking that their solutions are the best in the industry, when in fact the provider solutions and services are mediocre at best. If providers select another vendor, the company fails to reflect on why it lost the business and how the products/services can improve, and instead draw conclusions that the customer is stupid.

Explore other reviews about Optum

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home - no travel

Cons

Pay is not competitive- compared to many

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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