Question 1

Is Optum a good company to work for as a Customer Service Representative CSR?

Accepted Answer

Customer Service Representative CSR professionals working at Optum have rated their employer with 3.6 out of 5 stars in 110 Glassdoor reviews. This is a higher than average score with the overall rating of Optum employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at Optum now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Optum.

Question 2

Does Optum pay Customer Service Representative CSR employees well?

Accepted Answer

Customer Service Representative CSR professionals rate their compensation and benefits at Optum with 3.8 out of 5 stars based on 110 anonymously submitted employee reviews. This is 17.1% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Optum.

Question 3

How happy are Customer Service Representative CSR professionals working at Optum?

Accepted Answer

77% of Customer Service Representative CSR employees at Optum would recommend their employer to a friend. This rating has increased by 34% in the past 12 months. Customer Service Representative CSR professionals have also rated Optum with a 3.7 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.8 rating for culture and values and 3.8 rating for career opportunities.

Question 4

What are the top reviewed jobs at Optum?

Accepted Answer

Software Engineer (1142), Senior Software Engineer (721), Customer Service Representative (341), Associate Software Engineer (339), Nurse Practitioner (188), Director (184), Business Analyst (182), Registered Nurse (143), Manager (140), Data Engineer (131), Associate Director (128), Medical Coder (128), Customer Service Representative (CSR) (123), Project Manager (119), Data Scientist (115)

Question 5

What are the pros of working at Optum according to real employee reviews?

Accepted Answer

"Good work life balance and have to go only 10 days in a month as per our choice" ((in 1933 reviews)); "Remote and Dynamic work environment good benefits" ((in 858 reviews)); "For ppl who just want good pay and basic work this is the best you can get" ((in 691 reviews)); "Flexible work from home schedule" ((in 590 reviews)); "Good culture and policies" ((in 572 reviews))

Question 6

What are the cons of working at Optum according to real employee reviews?

Accepted Answer

"Poor management and lack of cooperation." ((in 623 reviews)); "Low salary and very low yearly increases" ((in 419 reviews)); "Frequent layoffs and no warn notices." ((in 312 reviews)); "No bonuses and cost of living raise is not sufficient" ((in 168 reviews)); "No team sprit No onboarding process on joining No training Only interested in monitoring staff output" ((in 135 reviews))

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Decent work-life balance overshadowed by micromanagement

AXIS Tower 2

Good until a higher up dislikes you

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