Not a Place to Expand Your Horizons - Anonymous employee Optum Employee Review

1.0
Mar 31, 2022
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay, gifts on major employment anniversaries

Cons

For 5 years, I was proud to be an Optum employee. I personally enjoyed outstanding reviews, bonuses, good (for Optum) raises, praise from all directions. I loved working there; I excelled in my job and my work ethic meshed well with the productivity and accuracy goals we were required to meet and the overtime we were asked to put in. Shortly after my 5th anniversary, I was approached with a new job opportunity in a different department. It was something I had no experience in and had never considered as a career move but, hey, it was a 16K raise and I figured if they think I can do this, I can do it! Fast forward; we were both patently wrong on that count. This position did not mesh in any way with my skill set or my experience and it certainly didn’t play to my strengths. I could see that this wasn’t going to work out, but I couldn’t stay off a CAP long enough to apply for other jobs in the company, as per their rules. I was let go two weeks before Christmas and 40 hours of PTO just went…poof. I hoped to return the job I excelled at before I took the ill- thought out “promotion”. Every time a position came up for that position, with the hiring managers’ encouragement, I applied. I think I applied 8 or 9 times but never even got an interview. I didn’t understand why my applications never made it past HR until an inside recruiter let it slip that I was not eligible for rehire because I got a poor review at the job I was released from. It seems strange that all the years of success with Optum was undone be one review in a job that had nothing to do with the jobs I was applying for. As of today, Optum has nearly 7,600 job openings on their website. Their logic seems to be that no one who has ever been let go by the company is capable of doing any of them because of one poor review. My advice? If you’re in, it can be a positive experience. But it’s common knowledge that the quality of HR and the recruiting staff leaves much to be desired. Whatever you do, DO NOT try to branch out. Don’t think of going beyond your comfort zone. Because if you try something new and it doesn’t work out, that’s it for you and Optum.

Explore other reviews about Optum

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

The company invests time into showing you that you matter to the company. Free breakfast to help you get going in the morning, wonderful ammenities available like the cafeteria, gym with personal trainer and more. Lots of support and team efforts. Truly feels like a family. Benefits galore, some available to you immediately.

Cons

Honestly, I love working for this company and I do not have one negative thing to say about them.

3.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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