Good work place - Customer Service (CSR) Optum Employee Review

5.0
Mar 13, 2025
Recommend
CEO approval
Business Outlook

Pros

Good pay, thorough training, good benefits, work, life, balance, and good management

Cons

The calls can be very difficult and there isn’t a whole lot of training on how to de-escalate those types of one off calls which seem to be more frequent than they tell you.

Explore other reviews about Optum

5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great Pay. Great Benefits. Great People. awesome front line management. Frequent meals and employee input.

Cons

Worked like a cog machine.

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Working here has officially joined my personal list of the top employers I’ve had the opportunity to be a part of. It will remain at the very top as one of the best work-related experiences of my career. Looking back, I can genuinely say I loved my time with this company. They don't just talk about a supportive culture—they live it every day. They truly set the standard for what a healthcare company and its leadership teams should look like, and they have proven it time and again through their actions. They truly set the benchmark for workplace culture and leadership excellence.

Cons

None to mention really everything was truly great , Fully Remote is the BEST MORE and Productive and Healthiest environment they have fostered .

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