Immature Culture & Bad Client Retention - Anonymous employee OuterBox Employee Review

1.0
Sep 29, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You will learn a lot b/c the company doesn't have a lot of resources; thus, you have to learn some things yourself. Recommend for someone out of school; not a seasoned pro. It's also great if you're trying to fill in a gap on your resume by learning another skill set b/c you will be exposed to a lot of areas. Employees are generalists & not specialists, which can be a good thing for those looking for educational growth. B/c it's so small, I also think there is opportunity for improvement if the owners listen to the cons.

Cons

The owners need help with running a business & are still treating the company as a start-up. There is a lot of blaming b/c of the immature culture. They constantly lose clients & don't care about the quality of work until it's too late. Also, they'll take about any client when they're not fully qualified & give them unrealistic expectations, making your job extremely stressful. I was also shocked by how people treated each other in meetings & how the owners would send inappropriate emails to employees during PTO & late at night. Emails that came across as rants. I think it comes from the stress of losing so many clients that everyone is fighting to not have it look like it's their fault. They have a horrible turnover & I don't recommend for someone looking for stability.

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OuterBox Response
3y
Maybe this was accurate in 2015, although I think it's a bit of a stretch, but definitely different in 2022. Always growing 🚀

Explore other reviews about OuterBox

5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible and management cares about employees

Cons

Salary is lower than the average

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OuterBox Response
2mo
Thank you for sharing your feedback. We’re glad to hear that you’ve experienced flexibility in your work and felt supported by our management team. Those are both very important to us and key parts of the environment we aim to build. We also appreciate your perspective on compensation. We understand how important this is, and we regularly review our pay practices to ensure they remain competitive and aligned with industry benchmarks, while also considering the broader total rewards we offer, including benefits, growth opportunities, and flexibility. Feedback like yours helps inform our ongoing efforts, and we’re committed to continually evaluating how we support and reward our team.
3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Some groups are very specialized and highly skilled There are some teams that care deeply about their clients and deliver really high performance Remote work Summer Fridays

Cons

The company has grown extremely fast but is not keeping standards up across the organization. It is clear that the quality of work and level of expertise varies significantly based on which team you are on. Some processes are built around certain offices or teams but don't consider the full organization. There is very limited engagement for culture events.

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