Absolutely Awful - Anonymous employee OuterBox Employee Review

1.0
May 21, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work, that's about it

Cons

Management is completely out of touch, and act as babysitters to those under them. Resources and spaces like office hours that are supposed to be used for updates and assistance on campaigns and any issues are instead spun around to place blame and scrutiny on the account managers/strategists. Everyone is always busy, and good luck trying to find a meeting time that works with everyone's schedule, especially when you need to include 3+ team members. Team members are intelligent, well-educated, and are very driven, yet they get let go and laid off at a high rate.

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OuterBox Response
1y
Thank you for sharing your feedback. While we’re glad to hear you valued the flexibility of remote work and the talent and dedication of the team you worked with, we want to address some of the concerns raised. Our leadership team is deeply invested in the success of both our teammates and the company as a whole. The regular check-ins, office hours, and performance discussions are intended to provide clarity and support and to drive accountability - both of which are essential in a high-performance environment. We also want to clarify that difficult decisions regarding staffing are never taken lightly. We believe in creating an environment where people are supported, challenged, and given real opportunities to grow. This includes performance management and ongoing feedback to help individuals succeed, as well as making thoughtful decisions when expectations aren't being met and/or when broader business needs require organizational changes. We're proud to share that our current monthly retention rate is at 77% and our involuntary turnover rate is below industry averages, reflecting the strength of our culture and commitment to long-term growth. At OuterBox, we hold ourselves to high standards because our clients—and our team—deserve nothing less. It’s a core part of our culture, and we're excited about where we’re headed.

Explore other reviews about OuterBox

5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible and management cares about employees

Cons

Salary is lower than the average

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OuterBox Response
2mo
Thank you for sharing your feedback. We’re glad to hear that you’ve experienced flexibility in your work and felt supported by our management team. Those are both very important to us and key parts of the environment we aim to build. We also appreciate your perspective on compensation. We understand how important this is, and we regularly review our pay practices to ensure they remain competitive and aligned with industry benchmarks, while also considering the broader total rewards we offer, including benefits, growth opportunities, and flexibility. Feedback like yours helps inform our ongoing efforts, and we’re committed to continually evaluating how we support and reward our team.
3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Some groups are very specialized and highly skilled There are some teams that care deeply about their clients and deliver really high performance Remote work Summer Fridays

Cons

The company has grown extremely fast but is not keeping standards up across the organization. It is clear that the quality of work and level of expertise varies significantly based on which team you are on. Some processes are built around certain offices or teams but don't consider the full organization. There is very limited engagement for culture events.

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