Amazing Culture, Amazing Company - Software Engineer Outreach Employee Review

5.0
Sep 27, 2016
Recommend
CEO approval
Business Outlook

Pros

They really care about you and your well-being, and not just work-life balance, but making sure that your work load/velocity is sustainable. They are very down-to-earth as well, encouraging personal and professional growth, and sharing of both highs and lows often. This is important to me because we are all working together, we are all a team, and we all need to know that we are still human, making mistakes and hitting rough patches is part of life, but with a group effort, we can help each other. They are careful about who they hire, looking closely at culture fit and skills. I really enjoy working with my colleagues, and there's a lot of cross functional collaboration. Outreach management is incredibly transparent in regards to financials, goals, pipelines, etc. I've never worked for a company that so actively encourages the spread of information and news, which is used to get people excited about reaching goals. There's also a gaming group, that plays during lunch on most days, and weekly after work. It's nice to have people that are willing to take a break and connect and have fun with their colleagues.

Cons

The company is still small, which means there aren't as many of the benefits you'd get from larger companies, but I think that's a very small issue.

Explore other reviews about Outreach

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Working as a CSM at Outreach is genuinely impactful. You’re trusted to own your book of business end-to-end—adoption, renewals, expansion, and exec relationships—which makes the role feel meaningful (not just reactive support). The customers are interesting and sophisticated, so you learn a ton about RevTech, Salesforce/Dynamics, integrations, and how modern go-to-market teams operate. The people are a big highlight—smart, supportive, and generally collaborative. There’s also strong resume value here if you want to grow into more senior CS or leadership roles.

Cons

The role can feel intense at times. CSMs carry a lot of responsibility, and portfolios can be full, so balancing renewals, risk, enablement, and expansion all at once can be stressful. Things move fast and priorities can shift, especially during periods of change, which can create ambiguity and occasional burnout.

4.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and flexibility with remote work while still feeling connected to the culture. The Atlanta office is excellent, with thoughtful events, strong hospitality, and a great Midtown location for internal meetings and customer engagements. The company is highly focused on AI, offering exposure to innovative use cases and forward-thinking customers, which creates strong learning and growth opportunities. Colleagues are respectful, collaborative, and overall the company hires high-quality talent. Travel is encouraged when there is a business case, which helps strengthen customer relationships. Benefits, especially healthcare, are very strong.

Cons

At times there is a lack of accountability and visibility from leadership, and limited opportunities for skip-level engagement. Some critical tools and systems have been changed or removed too frequently, creating inefficiencies in day-to-day workflows. There is no 401k match, which is a noticeable gap compared to industry standards. Compensation and merit increases do not always appear to be clearly tied to individual performance, which can be discouraging.

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