Fantastic place to grow - Anonymous employee Outreach Employee Review

5.0
Nov 2, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The fast pace of Outreach scares some--but if you're the type that doesn't like to twiddle your thumbs, this place is for you. There's never a dull moment in the best way possible and you get to help change the way people sell. The reward of Outreach far outweighs any risks you might take when coming to a high growth startup. I've never been at a company that puts its money where their mouth is when it comes to treating their employees well and wanting to make sure to retain top talent. I've worked at a lot of companies and I've truly never worked with smarter people. You get to own your own slice of the company regardless of your level. You are treated like an adult and expected to work like one. There is autonomy when you want it and a team to bounce ideas off of when you don't. Don't expect to rest on your laurels at Outreach. Be prepared to be pushed and get better in the process. It's a fantastic place to grow and learn. In addition: -cool, high energy offices -snacks (with a keg!) -100% employer paid health insurance (good, and getting better by the year) -401k (no match)

Cons

Outreach is still a sales company. Which can grind on some. Also, the percentage of women is low. The communication among a distributed team can be unbelievably painful. The sales team and it's leader are rogue and everyone else follows the rules. Definitely creates friction at times.

Explore other reviews about Outreach

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Working as a CSM at Outreach is genuinely impactful. You’re trusted to own your book of business end-to-end—adoption, renewals, expansion, and exec relationships—which makes the role feel meaningful (not just reactive support). The customers are interesting and sophisticated, so you learn a ton about RevTech, Salesforce/Dynamics, integrations, and how modern go-to-market teams operate. The people are a big highlight—smart, supportive, and generally collaborative. There’s also strong resume value here if you want to grow into more senior CS or leadership roles.

Cons

The role can feel intense at times. CSMs carry a lot of responsibility, and portfolios can be full, so balancing renewals, risk, enablement, and expansion all at once can be stressful. Things move fast and priorities can shift, especially during periods of change, which can create ambiguity and occasional burnout.

4.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and flexibility with remote work while still feeling connected to the culture. The Atlanta office is excellent, with thoughtful events, strong hospitality, and a great Midtown location for internal meetings and customer engagements. The company is highly focused on AI, offering exposure to innovative use cases and forward-thinking customers, which creates strong learning and growth opportunities. Colleagues are respectful, collaborative, and overall the company hires high-quality talent. Travel is encouraged when there is a business case, which helps strengthen customer relationships. Benefits, especially healthcare, are very strong.

Cons

At times there is a lack of accountability and visibility from leadership, and limited opportunities for skip-level engagement. Some critical tools and systems have been changed or removed too frequently, creating inefficiencies in day-to-day workflows. There is no 401k match, which is a noticeable gap compared to industry standards. Compensation and merit increases do not always appear to be clearly tied to individual performance, which can be discouraging.

1
See reviews by: Helpful|Rating|Date|All