Lack of leadership - Solutions Consultant Outreach Employee Review

2.0
Apr 25, 2023
Recommend
CEO approval
Business Outlook

Pros

- SCs collaborate really well together - Strong product offering

Cons

As a team we’re left fending for ourselves as there is a real lack of leadership. Four SCs have left Outreach in less than a month and leadership fails to acknowledge that it’s part of a bigger issue. - Bonuses have been light due to unachievable quotas. Most SCs (if not all) haven’t hit OTE in over a year. - Continued requests to work outside of normal business hours due to poor resource management - Reduction of resources in other departments such as Customer Success have SCs picking up the slack - Told not to expect raises or promotions - Employees near an office are prioritized for promotion/growth in to new roles. This puts remote employees at a severe disadvantage - Constant changing of direction creates burn out and makes it difficult to trust the decisions being made by executive leadership - No 401k match

Explore other reviews about Outreach

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome people that actually care.

Cons

Lots of politics that get in the way of real progress.

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Worklife balance Knowledge-driven Technical Support organization

Cons

Outdated ticket management system Limited opportunities for career advancement

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