well-paid torture - Sales Outreach Employee Review

3.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay Decent benefits Outreach promotes from within Restructured pricing & packaging is a better long term strategy New CRO gives promise for the direction of the revenue org TA team is great at hiring great sales talent, lots of talented team members. Finance is fantastic at working with you to get things done. Outreach is the best product in its class, hands down.

Cons

Marketing not producing a lot of inbounds. Pathetic content within sequences, shameful for a company that should be an expert at it. 180 degree changes in strategy multiple times per quarter. A past review mentioned “you get whiplash from so many changes” and it could not be more accurate. You will be asked to drop what you’re doing and “certify” on these changes too, not to worry. Initial pivot to platform sale was a failure and the strategy is to just keep swinging blindly until hopefully some candy pops out. Someone said “good luck guessing how to succeed”…also accurate. you’d expect better from a company this far along in their development, but no, not quite dialed in. Seems HR has an adversarial relationship with employees. Most feedback is ignored, so there is a culture of seeing a short-sighted change in process that clearly makes no sense to anyone and people keeping quiet out of fear of sticking out. You could be asked to do something as futile as trying to squeeze blood from a turnip but you won’t argue because that would be even more useless. Case in point, people take to Glassdoor to vent their frustrations because they are more confident that their voice is heard here than on a team meeting where they would risk inviting ridicule. Culture of fear and gaslighting. As I said, the TA team sources great talent that typically hold themselves accountable, so as an employee you’ll naturally want to take responsibility or ownership over your successes and failures… but it’s hard to do when you read the reviews here and they start to sound like a track on repeat. You’ll think you’re going crazy unless you detach from it. You’re not.

Explore other reviews about Outreach

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome people that actually care.

Cons

Lots of politics that get in the way of real progress.

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Worklife balance Knowledge-driven Technical Support organization

Cons

Outdated ticket management system Limited opportunities for career advancement

See reviews by: Helpful|Rating|Date|All