hanging off the edge with bleeding fingertips - Anonymous employee Outreach Employee Review

2.0
Jul 7, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great health insurance. Love my direct leader.

Cons

Outreach is showing its true colors since I was hired. Initially touting their dedication to provide holistic care to their employees so that we can show up and do our best work more often, they took away our mental health/rest days (which is how senior leaders proved this dedication–via email and mentioned in meetings) and replaced it with a subscription to Calm right before a RIF (intentional timing?). Their dedication now seems to squeeze as much from their employees as possible while causing us to lose our bearings because they continue to change our strategy and goals (multiple times a quarter, minimum). Most importantly, they've curated a culture of fear & trembling. As employees we do not feel safe asking senior leadership questions based on in the moment responses (temper tantrums) from senior leaders–mainly by Manny, the CEO–resulting in us asking via "anonymous" names. They've then switched meeting platforms so we can no longer ask questions live. To help create a "safer environment" to ask these questions, they created a bureaucratic process by which we can have our questions answered either during the meeting or afterwards. In reality, this seems like a PR stunt to make sure we don't see another senior leader outburst (at least those are honest).

Explore other reviews about Outreach

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Working as a CSM at Outreach is genuinely impactful. You’re trusted to own your book of business end-to-end—adoption, renewals, expansion, and exec relationships—which makes the role feel meaningful (not just reactive support). The customers are interesting and sophisticated, so you learn a ton about RevTech, Salesforce/Dynamics, integrations, and how modern go-to-market teams operate. The people are a big highlight—smart, supportive, and generally collaborative. There’s also strong resume value here if you want to grow into more senior CS or leadership roles.

Cons

The role can feel intense at times. CSMs carry a lot of responsibility, and portfolios can be full, so balancing renewals, risk, enablement, and expansion all at once can be stressful. Things move fast and priorities can shift, especially during periods of change, which can create ambiguity and occasional burnout.

4.0
Mar 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work-life balance and flexibility with remote work while still feeling connected to the culture. The Atlanta office is excellent, with thoughtful events, strong hospitality, and a great Midtown location for internal meetings and customer engagements. The company is highly focused on AI, offering exposure to innovative use cases and forward-thinking customers, which creates strong learning and growth opportunities. Colleagues are respectful, collaborative, and overall the company hires high-quality talent. Travel is encouraged when there is a business case, which helps strengthen customer relationships. Benefits, especially healthcare, are very strong.

Cons

At times there is a lack of accountability and visibility from leadership, and limited opportunities for skip-level engagement. Some critical tools and systems have been changed or removed too frequently, creating inefficiencies in day-to-day workflows. There is no 401k match, which is a noticeable gap compared to industry standards. Compensation and merit increases do not always appear to be clearly tied to individual performance, which can be discouraging.

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