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PENFED Credit Union

Engaged Employer

Not the destination employer they claim to be - Heloc Processor PENFED Credit Union Employee Review

1.0
Nov 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Work was remote so that was a positive.

Cons

Micro-management, no transparency, HR was a joke, if you asked hard questions retaliation was common. There is never an easy way to lay off folks but the particular way in which they did so was heartless, no heads up, and they eliminated entire departments. They had told me when I was hired that no one should fear for our jobs because they were a strong stable company and would relocate us before laying us off. That was false. HELOC was incredibly busy during the pandemic up through July 2022. The credit union made its first Billion dollars because of the excess success of HELOCs. They rewarded us not with bonuses but with Tshirts with the company logo mailed to us. Three months of slowed production and they eliminated the entire HELOC department after having 8+ quarters of record breaking profits. This company uses, abuses, and lies about caring for its employees. I was told to not work for this company but they seemed to have changed and convinced me they did. I was wrong to trust them and you would be wrong to trust them too.

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PENFED Credit Union Response
3y
We are available to support our current and former colleagues during this transition and recognize the difficult choices for those impacted by the change. We support impacted employees during their transition and treat them with respect and care. We consider feedback such as yours to be valuable, and we thank you for your time.

Explore other reviews about PENFED Credit Union

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome place and people - complex and large finance operation and balance sheet yet still small enough to make an impact and build up solutions from the ground floor - creative place!

Cons

Sometimes can be stretched for more resources

2.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great staff and middle management. Good benefits and facilities.

Cons

Upper Management - same tune as all the other reviews. This place is full of great people who don't know they are great. It's also full of bad leaders who think they are great. Unfortunately, the best performers are often rewarded with carrying the burden of underperformers and non-contributing leaders. In certain teams there is very limited in upward mobility. They are slow to weed out low performers and ineffective managers. All in, strong performers and high achievers might find this place frustrating. This is a place for those who like to coast through.

3
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PENFED Credit Union Response
3mo
Thank you for sharing your feedback. We appreciate your recognition of our people and benefits, and we value input that helps inform us of our ongoing improvement efforts. We wish you the best in your future endeavors.
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