Welcoming culture but long commute required for me - pipeline account manager II PENNYMAC Employee Review

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture is welcoming Management is helpful and understanding

Cons

Long distance drive Non remote work

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PENNYMAC Response
1w
Thank you so much for sharing your experience with us! We are absolutely thrilled to hear that you’ve found our culture to be so welcoming and your management team to be helpful and supportive during your first year with us. We completely understand that a long daily commute can be a challenge, and we truly appreciate the dedication and effort you make to be a part of our Tampa team every day. Having team members like you who bring such a positive attitude is what makes our community so special. Thank you for your hard work as a Pipeline Account Manager, and we are so glad to have you with us on this journey!

Explore other reviews about PENNYMAC

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Work environment, people, culture, money

Cons

Lack of remote opportunities and need more time off

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PENNYMAC Response
2w
Thank you for taking the time to write an honest review of your experience working at Pennymac. We are incredibly pleased to hear that your multi-year journey with us has been highlighted by a great work environment, strong team camaraderie, and rewarding income potential. We note your feedback regarding remote flexibility and time-off policies. Navigating our business operations requires a deliberate balance of corporate collaboration, regulatory compliance, and employee support. Pennymac remains firmly committed to maintaining a supportive operational framework for our teams, and our leadership continuously evaluates our workforce strategies to balance our business objectives with a sustainable structure for our daily operations. We highly value internal feedback as an essential component of our commitment to continuous improvement, and we appreciate our team members sharing their unique perspectives on our workplace environment. Thank you for your continued dedication and your valuable contributions to our Tampa team over the past five years. We look forward to supporting your ongoing success.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Training was always provided and you were never rushed to learn. Snacks were given on a daily basis. You had a Penny Pantry in the building that offered free coffee/Soda and a variety of food selections at a resonable price.

Cons

Low paying position at $22.00 an hour to start with no increases. The department couldnt find other Loan Specialist for the longest time and then increased the position to $27.oo an hour in an effort to attract more people. Four of the employees that were already there for a few years in the department were allowed to work remotely on Thursdays and Fridays, every new Employee had to work on site. Bonus was paid a month and a week after the quarter, so March's bonus was given to you on May 7! Human Resources lied and was extremely unprofessional, when challenged they offered no response or made up false information. My recommendation after being rehired and resigned, is to run in the opposite direction, and dont look back.

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PENNYMAC Response
1mo
Thank you for taking the time to share your review of your experience with us. We appreciate your candid perspective, and we're glad to hear you found value in our training programs and appreciated our daily office surroundings and pantry resources. We completely understand that compensation, benefit costs, and clear policy transparency are top priorities. We hear your frustrations regarding how starting pay adjustments, localized remote schedules, and incentive timelines can impact the day-to-day experience. We constantly review our compensation structures and internal procedures to ensure fairness, remaining competitive in the market while balancing our overall team dynamics. Regarding your feedback on our communication, we take your comments very seriously. Our company deeply values open communication, and it is never our intention to create an environment where an employee feels unheard or unsupported. We are continuously evaluating ourselves to learn from our employees' experiences and improve our management practices. Even if we cannot change the past, we are genuinely driven to influence the future. Because you have the unique perspective of having spent time with us across multiple tenures, we invite you to reach out directly to our corporate human resources team at employeerelations@pennymac.com. We want to listen carefully to your feedback and ensure your specific insights are thoroughly noted as part of our continuous improvement strategy. We value your time with the team, and we wish you the very best in your future endeavors.
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