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      PENNYMAC

      Engaged Employer

      PENNYMAC reviews

      Not for me - Customer Service Representative PENNYMAC Employee Review

      1.0
      Apr 11, 2017
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      kept aware of the amount of money the company makes, even if you don't receive a bonus or raise

      Cons

      no annual bonus, expensive insurance, out dated pay schedule, no incentive program, no option to purchase extra vacation hours,

      Explore other reviews about PENNYMAC

      5.0
      Nov 18, 2025
      Administrative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people and great culture

      Cons

      My drive to work is long but its is a great place to work so it is worth the drive.

      avatar
      PENNYMAC Response
      6mo
      Thank you for taking the time to share your thoughts on our company. We appreciate your honest feedback along with the pros and cons you mentioned. Our company values open communication, and we take your advice seriously. We will continue to listen to our employees' feedback and work towards improving our communication channels. Once again, thank you for your honest feedback, and we look forward to continuing to learn and grow with you.
      1.0
      Jun 2, 2026
      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team and good cafeteria

      Cons

      -micromanagement heaven -you want a promotion? Too bad a DEI hire from outside the company is going to take it instead -they love pulling the rug from under you with a new comp plan “to match industry standards”. -they treat their processors like they’re kids in a sweat shop so the processors have no incentive to care about your file (they give them peanuts as a quarterly bonus) -they have RCT spies to watch everything you do and snitch to your manager/ set your lunches / decide if your time is approved -they act like it’s the best place to work but it’s absolutely not

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