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      PENNYMAC

      Engaged Employer

      PENNYMAC reviews

      Horrible experience - Customer Service Representative PENNYMAC Employee Review

      1.0
      May 11, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      At least you get an hour lunch.

      Cons

      We were doing great working from home. Now everyone has to come back in the office. Why?? You have to wear a mask over your face while talking to customers if you’re working in the office. Do you know how muffled that sounds and how uncomfortable that is?? Let people stay working from home! You can’t social distance in the bathrooms and break rooms, they’re too small. Someone is going to spread covid19. Let us stay working from home!!

      Explore other reviews about PENNYMAC

      5.0
      Nov 18, 2025
      Administrative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing people and great culture

      Cons

      My drive to work is long but its is a great place to work so it is worth the drive.

      avatar
      PENNYMAC Response
      6mo
      Thank you for taking the time to share your thoughts on our company. We appreciate your honest feedback along with the pros and cons you mentioned. Our company values open communication, and we take your advice seriously. We will continue to listen to our employees' feedback and work towards improving our communication channels. Once again, thank you for your honest feedback, and we look forward to continuing to learn and grow with you.
      1.0
      Jun 2, 2026
      Loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team and good cafeteria

      Cons

      -micromanagement heaven -you want a promotion? Too bad a DEI hire from outside the company is going to take it instead -they love pulling the rug from under you with a new comp plan “to match industry standards”. -they treat their processors like they’re kids in a sweat shop so the processors have no incentive to care about your file (they give them peanuts as a quarterly bonus) -they have RCT spies to watch everything you do and snitch to your manager/ set your lunches / decide if your time is approved -they act like it’s the best place to work but it’s absolutely not

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