Great place to Work - Senior Manager PENNYMAC Employee Review

5.0
Jul 31, 2023
Recommend
CEO approval
Business Outlook

Pros

* The culture at PennyMac has been great, I have always felt that they care about their employees and do go out of their way to help make people feel comfortable and included. * All of the managers that I have really gotten to know really care about their employees. * If you are a stand out employee and work hard, you are noticed and rewarded * If you are a poor performer, you will have many chances for improvement to keep your job, hard to fire someone unless a true reason exists

Cons

* Pay raises have been a bit difficult in the past but that situation is improving and has gotten better over the past few years. * Communication for big picture is sometimes lacking * Too many environment deployments to fast

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PENNYMAC Response
2y
Thank you for taking the time to share your thoughts on your experience working at Pennymac. We are delighted to hear that you have found the culture at Pennymac to be great and that you feel cared for and included. Our managers are dedicated to supporting and nurturing our employees, and it is wonderful to hear that their efforts have not gone unnoticed. We also appreciate your recognition of our commitment to rewarding stand-out employees who work hard and contribute to the success of our organization. We firmly believe in recognizing and valuing the efforts of our team members, and it is gratifying to know that this is appreciated. Regarding your concerns about pay raises, we understand that this has been a challenge in the past. However, we want to assure you that we have been actively working to improve this situation, and we are pleased to hear that you have noticed positive changes in recent years. We also appreciate your feedback regarding communication for the big picture and the speed of environment deployments. We understand the importance of clear communication and efficient processes, and we are continuously striving to enhance these areas to ensure a better experience for our employees. Thank you again for your feedback. We value your input and will take your comments into consideration as we continue to improve and grow as an organization.

Explore other reviews about PENNYMAC

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Room to grow and take responsibilities

Cons

Direction from management and work culture.

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PENNYMAC Response
2mo
Thank you for taking the time to provide your honest feedback about your experience with our company. We are delighted to hear that you enjoyed working with us in your capacity and appreciated the friendly work surroundings. Indeed, we believe that a positive work/life culture is a crucial aspect of any successful business, and we are glad that you recognized our efforts in this regard. We are always willing to learn from our employees' experiences and suggestions. Therefore, we will continue to monitor the working environment, listen carefully to feedback, and make any improvements necessary. Thank you for being a part of our team, and we look forward to continuing our positive working relationship with you.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Training was always provided and you were never rushed to learn. Snacks were given on a daily basis. You had a Penny Pantry in the building that offered free coffee/Soda and a variety of food selections at a resonable price.

Cons

Low paying position at $22.00 an hour to start with no increases. The department couldnt find other Loan Specialist for the longest time and then increased the position to $27.oo an hour in an effort to attract more people. Four of the employees that were already there for a few years in the department were allowed to work remotely on Thursdays and Fridays, every new Employee had to work on site. Bonus was paid a month and a week after the quarter, so March's bonus was given to you on May 7! Human Resources lied and was extremely unprofessional, when challenged they offered no response or made up false information. My recommendation after being rehired and resigned, is to run in the opposite direction, and dont look back.

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PENNYMAC Response
3w
Thank you for taking the time to share your review of your experience with us. We appreciate your candid perspective, and we're glad to hear you found value in our training programs and appreciated our daily office surroundings and pantry resources. We completely understand that compensation, benefit costs, and clear policy transparency are top priorities. We hear your frustrations regarding how starting pay adjustments, localized remote schedules, and incentive timelines can impact the day-to-day experience. We constantly review our compensation structures and internal procedures to ensure fairness, remaining competitive in the market while balancing our overall team dynamics. Regarding your feedback on our communication, we take your comments very seriously. Our company deeply values open communication, and it is never our intention to create an environment where an employee feels unheard or unsupported. We are continuously evaluating ourselves to learn from our employees' experiences and improve our management practices. Even if we cannot change the past, we are genuinely driven to influence the future. Because you have the unique perspective of having spent time with us across multiple tenures, we invite you to reach out directly to our corporate human resources team at employeerelations@pennymac.com. We want to listen carefully to your feedback and ensure your specific insights are thoroughly noted as part of our continuous improvement strategy. We value your time with the team, and we wish you the very best in your future endeavors.
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