A Soul-Crushing Machine Disguised as a Job - Loan Officer PENNYMAC Employee Review

1.0
Sep 9, 2025
Recommend
CEO approval
Business Outlook

Pros

• You might make money if you get golden leads (don’t count on it). • Base pay during non-tenured months gives you temporary breathing room.

Cons

Training is a joke: six weeks of slide decks and half-baked “shadowing” where you often can’t even hear the borrower. You’re thrown in blind and blamed when you sink. • Non-tenure lasts ~3 months. Sounds safe—until your last non-tenured month rolls over and drags down your first three months of tenure. You’re haunted by numbers you had no chance to escape. • Calls are a trap: you can lock as many as you want, but if they don’t fund, you’re accused of “costing the company” thousands. Instead of coaching, you get public shaming. • Leadership is chaos. Some managers hide, others panic, all live in fear. Genuine support is extinct. The culture is built on intimidation, finger-pointing, and fear. • Toxicity is woven into every metric. You can fund loans and still be told you’re failing. The system is designed to chew you up and spit you out. • Upcoming comp plan change—expect to work harder each year for less.

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PENNYMAC Response
8mo
Thank you for taking the time to share your feedback about your experience with our company. We genuinely appreciate your honesty and are sorry to hear that you had a negative experience with our management and training. We understand the importance of work-life balance and the impact it has on our employees' overall well-being. We apologize if you felt that this was not prioritized during your time with us. We will take your feedback into consideration and work towards creating a better balance for our employees. We understand that every department plays a vital role in our company's success, and we value the contributions of each team member. We will continue to work towards creating an environment where all employees feel equally valued and appreciated. Thank you again for sharing your thoughts with us. We genuinely value your feedback and will use it to improve our management practices and overall employee experience. If you wish further discussion, please email us at employeerelations@pnmac.com

Explore other reviews about PENNYMAC

5.0
Nov 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Amazing people and great culture

Cons

My drive to work is long but its is a great place to work so it is worth the drive.

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PENNYMAC Response
6mo
Thank you for taking the time to share your thoughts on our company. We appreciate your honest feedback along with the pros and cons you mentioned. Our company values open communication, and we take your advice seriously. We will continue to listen to our employees' feedback and work towards improving our communication channels. Once again, thank you for your honest feedback, and we look forward to continuing to learn and grow with you.
1.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team and good cafeteria

Cons

-micromanagement heaven -you want a promotion? Too bad a DEI hire from outside the company is going to take it instead -they love pulling the rug from under you with a new comp plan “to match industry standards”. -they treat their processors like they’re kids in a sweat shop so the processors have no incentive to care about your file (they give them peanuts as a quarterly bonus) -they have RCT spies to watch everything you do and snitch to your manager/ set your lunches / decide if your time is approved -they act like it’s the best place to work but it’s absolutely not

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