Paranoia and poor communication all the way up the ladder - Anonymous employee PLS Financial Services Employee Review

Training is not long enough but it is not management's fault because there is a high turnover rate throughout the company (both within corporate and local stores) because of frustration with very poor communication from the top down and the pay levels. A CSR can make more at Burger King than being responsible for thousands of dollars. Even the rules in the Planogram the company has is not followed by the state's Senior Director of Operations down. When there are visits from corporate, they say to do the certain things but when they leave, the things are down according to the S.D.O. and the Planogram is thrown out the window. (Not in all cases but most). You cannot say anything because then they find a way to get rid of you. Everyone is afraid to say something constructive and in a way to help the company make a better process of save money. In fact if a CSR or supervisor makes a mistake in cashing a check or is short money then after a warning (not in all cases) they are fired but its ok for corporate to make changes after spending thousand or tens of thousands of dollars on an idea only to change it months later. The same rules don't apply throughout the company. So what happens is blame is passed down and upper managers become yes men for fear of their jobs or smaller bonus checks.