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PLS Financial Services

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PLS Financial Services Customer Service Representative CSR reviews

2.4

16% would recommend to a friend

(60 total reviews)
avatar

Dan and Bob Wolfberg

28% approve of CEO

16% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.9

Career opportunities

2.8

Culture & values

2.7

Work/Life balance

2.6

Senior management

2.3

Compensation and benefits

Customer Service Representative (CSR) employees have rated PLS Financial Services with 2.4 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. PLS Financial Services is rated 35% below average by Customer Service Representative (CSR) professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Reviews by job title

60 reviews
3.0
Jul 19, 2026

Good breaks and perks, but tiring standing shifts

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

They give you a fifteen minute paid break and u can choose if you want to take a 30 minute break. Fridays everyone takes 15 and on first fridays of the month we get pizza

Cons

As a csr youre always standing, and it can get tiring a bit, if you work dmv you can sit down. Not allowed to use phones and if you use phone out in open it’s an automatic termination. We always have a store quota on the debit cards we have to sell, although there is no personal quota for employees

1.0
Nov 24, 2025

Horrible Management

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

They have a clean working environment. Not a spot of dust allowed.

Cons

They bump you up to management position so quickly because the turn over rates are horrible. They can’t keep anyone to continue wanting to work there for long. As a CSR they will have you do management work because the SM won’t do their own work so they delegate it to the SS who then delegates it to the CSRs. The SM will also belittle you or your fellow coworkers while in the same vicinity as you.

2.0
Sep 11, 2025

Toxic work culture

Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Good people Funny people You get what you get there for best rates

Cons

Toxic work culture Black company Very uneducated manager in terms of empathy and emotional knowledge. They only look for suspicious people

Viewing 1 - 3 of 60 Reviews
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PLS Financial Services reviewsPLS Financial Services Customer Service Representative (CSR) reviews

Glassdoor has 675 PLS Financial Services reviews submitted anonymously by PLS Financial Services employees. Read employee reviews and ratings on Glassdoor to decide if PLS Financial Services is right for you.