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POLARIS Laboratories

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Leadership, leadership - Customer Experience Representative POLARIS Laboratories Employee Review

2.0
Feb 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Good POTENTIAL for learning new skills and other professional development...

Cons

...but that all depends on the choice of leadership. I worked there for 6-and-a-half years and the 1st 6 offered plenty of opportunities to learn and grow and work hard. But then the person who had been my supervisor, who had been with the company for 15+ years and possessed invaluable knowledge and experience, was told he could move to another department or just quit altogether. He was replaced and the mood of the department changed overnight. His toxic replacement was, as I expected and had observed duing the previous 6 years, was a divide-and-conquer style of supervisor: she selected team members to be marginalized and micro-managed and others to be propped up and enabled, regardless of their mediocre performance and unprofessional behavior. She spent a disproptionate amount of her time scrutinizing my work, all the while threatening to get rid of me at the end of my final quarter of employment if my productivity did not improve (no one had had a problem with my productivity in the previous 6 years) and when my productivity improved to the new standard she would review my finished work each night and often UNDO much of it WHILE at the same time prohibiting me to doing work assigned to my job level/rank. I've remained in contact with my former teammates, and they now have to spend a lot of time responding to and acknowledging emails from this supervisor and have been contacted by the same supervisor on weekends vacation time for so-called emergencies. Leadership chose the wrong people to lead for them.

Explore other reviews about POLARIS Laboratories

5.0
Oct 23, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have worked at a lot of different places over my time. When it was time to change, I came to work for POLARIS Laboratories. This company has been a breath of fresh air from all the past toxic places I have worked for. Some reviews may say not so nice things about the company, but coming from someone who has worked for some really BAD companies (including one where EVERYONE regretted accepting a job there and could not get out fast enough), POLARIS Laboratories definitely tries their best. Is any company perfect, no. However, POLARIS Laboratories does try their best to fix mistakes and actively work on making things better. Their continuous improvement program for example is one where anyone, regardless of how long they have been at the company or what position they are, can suggest an idea on how to make things better and is taken seriously. They also actively work to promote from within. Management works hard to help make things better, particularly when it comes to the company culture. While not everyone in the company may see Management on a daily basis, those that do or are aware of them, can tell that they work just as hard (sometimes even more) as the everyone else in the company. They actively try to find ways to bring a little fun and happiness to the workplace. Whether that be various company events, monthly meals or the company reward program (POLARIS Dollars, Employee of the Quarter and Employee of the Year), there is definitely ways to find a benefit to working for POLARIS Laboratories.

Cons

It is a growing company, so patience and understanding may be needed. While growing pains can happen, the long term benefits outweigh those pains.

2
1.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Coworkers are nice. Free lunches every now and then but second shift would always get the leftovers.

Cons

Very toxic work environment. No work life balance. Lots of weekend work and overtime. Management doesn't care for its workers. They only care about pushing out numbers and work their technicians to burnout. Management works to get employees fired instead of working with them to do better. HR is tricked into believing management are the ones doing good by their employees when they are the ones causing the problems to begin with

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