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PaperCut Software

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PaperCut Software reviews

Best company ever? - Senior Support Engineer PaperCut Software Employee Review

5.0
Nov 9, 2022
Senior support engineer
Recommend
CEO approval
Business Outlook

Pros

- Get to work for an environmentally and socially-conscious company. 4 weeks of vacation to start, extra week of vacation for every 5 years you stay. Hybrid Remote working (mostly remote, but there are a couple team days in the office each week). Extremely supportive and understanding managers that genuinely care about their people. People that bring a positive outlook and distinguish themselves usually get promoted or create their own positions.

Cons

Management works hard to get people's opinions and build consensus before making any changes, the flip side to this is that sometimes it feels like we could be a little more decisive. HQ is in Melbourne, Australia so the Portland office feels a little disconnected sometimes. Many roles are Melbourne-only, so there are not that many change jobs in the US. The result is that most people in regional offices have been doing the exact same job for the past 5-7 years.

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PaperCut Software Response
3y
Thank you for your review, I am so pleased to hear you’re enjoying your time at PaperCut. We’ve been working hard over the course of 2022/23 to establish the right level of leadership to support faster and more effective decision-making. As we become more comfortable with our company strategy and our roadmap, I’m hopeful those leaders will feel more empowered to be more decisive. I can appreciate how that is likely to impact our PaperCutters’ experience. Global connection and mobility are personal passions of mine and I’ve had a number of conversations with the Talent team on how we can improve in that space over the coming months. I got a chance in my early career to work overseas and it shaped me a lot. I developed a global view, and passion for new areas. I want to continue to offer this to others where we can, and where it makes sense in terms of a win-win for all involved. Keep me posted if you have any more feedback in this area. - Chris

Explore other reviews about PaperCut Software

5.0
Oct 5, 2023
Customer support
Recommend
CEO approval
Business Outlook

Pros

Culture, quality products and great teams

Cons

Very busy keeping up with a dynamic market

1.0
Oct 21, 2025
Customer success manager
Recommend
CEO approval
Business Outlook

Pros

Bonus scheme You get paid if you work.

Cons

The leadership at this company is the worst I’ve seen in my entire career. The CEO clearly plays favorites these people get all the attention and praise. This year, one of the rudest and most inappropriate employees was actually rewarded for being “direct” during an all hands meeting. There are problems everywhere, and constant layoffs just to hit targets. The People team is honestly the worst I’ve ever dealt with and take forever to resolve anything.

8
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