Customer Experience - Customer Experience Specialist Parts Town Employee Review

4.0
Jul 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Parts Town has had tremendous growth during my time here and has allowed opportunities for advancement company wide. They provide guidance to those that want to learn and take on additional responsibilities. All team members are rewarded with vacation time, profit sharing and 401K from day one which is highly generous for a new team member. If an employee has an issue with something and addresses with management, they do work to try and improve. This doesn't always happen but you can't always get what you want.

Cons

Due to the rapid growth, the staffing isn't always what it should be. typically we add when we are already hurting. They are strict with beginning of the year budgets but sometimes it would be nice to see some flexibility. The benefits used to be pretty bad but this year a huge effort was put in to make this better and I think employees are truly grateful for it. Also with the growth,

Explore other reviews about Parts Town

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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