Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 30 reviews)); "Mostly great people work there" ((in 22 reviews)); "Benefits are good but not great." ((in 21 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews)); "advancement opportunities" ((in 5 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Bad place to work at the warehouse area, bad management, they care only for their area not for the company." ((in 18 reviews)); "Low pay and hard to move up." ((in 16 reviews)); "Upper management seemed a little disorganized, hours weren’t the best" ((in 5 reviews)); "This company truly used to care about employees, but slowly sinked into being too greedy to care anymore." ((in 4 reviews)); "Major Favoritism" ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

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Parts Town reviews

This is also a real review - Anonymous employee Parts Town Employee Review

1.0

Mar 13, 2018

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Passable benefits, long line for the ping-pong table and pool table.

Cons

Horrible inept management throughout. Unrealistic goals. No job security.

Parts Town Response

We appreciate your feedback. It’s true, we expect a lot from our team and set high goals – we believe this is one of the reasons why we’ve continued to grow so rapidly! We like to balance our fast-paced environment with other perks to reward our team for their hard work like profit sharing, a fitness center and game room, and recognition programs. We’d like to hear your feedback regarding job security and how our leadership team could better support you, please reach out to the Talent Team. We’re always here to help!

Explore other reviews about Parts Town

5.0

Apr 6, 2026

Vp ecommerce

Recommend

CEO approval

Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0

Jun 12, 2026

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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Jobs at Parts Town

Human Resource Assistant

OSD and Inventory Control Supervisor

Service Coordinator (Hybrid Work Schedule)

Operational Excellence Lead: Process & Performance (Hybrid Work Schedule)

Talent and Culture Training Coordinator

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