Great Place - Customer Service Representative Parts Town Employee Review

5.0
Jan 1, 2019
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere, great people, and free water!

Cons

No lunch room to like buy a lunch, no company match on benefits.

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Parts Town Response
7y
Thank you for your review! We’re happy to hear you’ve had a positive new hire experience, we’ll be sure to pass these kudos along to our training team! Have you checkout out our on-site food market yet? It’s in the lunch room & great for when hunger strikes. It’s stocked with snacks, drinks, lunch items & even ice cream (can you tell we like food?) for our team members to purchase. We do provide 401K employer match (stop by to see our Talent Team to learn more) but don’t offer an HSA match at this time. We appreciate your feedback and hope that you feel empowered to take advantage of all the benefits you’re provided – they’re just a small way to say “thank you” for your hard work!

Explore other reviews about Parts Town

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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