Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 30 reviews)); "Mostly great people work there" ((in 23 reviews)); "Their benefits are great and an amazing Account Team in Toronto." ((in 22 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews)); "advancement opportunities" ((in 5 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Bad place to work at the warehouse area, bad management, they care only for their area not for the company." ((in 19 reviews)); "Low pay and hard to move up." ((in 18 reviews)); "Upper management and supervisors are clueless." ((in 4 reviews)); "This company truly used to care about employees, but slowly sinked into being too greedy to care anymore." ((in 4 reviews)); "Major Favoritism" ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

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Parts Town

Parts Town reviews

The Culture is Amazingly Real - Anonymous employee Parts Town Employee Review

5.0

Dec 4, 2019

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The culture is exactly how you would envision it from reading their website. Every one is so nice and kind and I love working there. Being able to say you love your job is an incredible thing.

Cons

The only thing I do not enjoy about Parts Town is that your sick days are incorporated in your PTO, so you can lose a day of PTO cause you are sick and also get punished by the possibility of reduced time share and less vacation time or time you could of taken off for a doctors appointment or to be with family.

Parts Town Response

Thanks for rocking out this 5-star review! We are so happy to hear you love being part of the team. Thanks for your feedback on the PTO policy. A couple years ago we had separate Sick and Time Away policies. Since "sick time" can't be rolled over what we were finding is that team members who weren't getting sick would loose those days off. We wanted to give our team as much flexibility as possible, which lead to us combining our Sick and Time Away into one PTO policy, This allows our team to use their days off of work any way they would like - whether it be taking a day off due to being sick, for a stay-cation, or going to Disney Land! If you're interested stop by the Talent Team and we're happy to chat more about the PTO policies.

Explore other reviews about Parts Town

5.0

Apr 6, 2026

Vp ecommerce

Recommend

CEO approval

Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0

Jun 12, 2026

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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Jobs at Parts Town

Human Resource Assistant

OSD and Inventory Control Supervisor

Talent and Culture Training Coordinator

Senior EDI Analyst (Hybrid Work Schedule)

Inside Sales Specialist (Hybrid Work Schedule)

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The Culture is Amazingly Real - Anonymous employee Parts Town Employee Review

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