Overall good place - Customer Service Representative Parts Town Employee Review

4.0
Feb 4, 2020
Recommend
CEO approval
Business Outlook

Pros

Relaxed atmosphere, family like environment , open door policy and help is always available

Cons

Communication , senior leadership should spend a week doing different entry level positions just to fully understand.

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Parts Town Response
6y
Thanks for your review! We are so glad to hear you enjoy being part of the Parts Town family. We like your idea about managers shadowing different roles across the company, we'll be sure to pass that idea along!

Explore other reviews about Parts Town

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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