Changes not made for the better - Customer Service Representative Parts Town Employee Review

2.0
Sep 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent entry level call center work

Cons

Recent changes made by leadership made working here a terrible experience.

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Parts Town Response
1y
We're sorry to hear your experience didn't live up to your expectations. We'd like to know more to learn how we could have better supported you! Please reach out to our Talent team - Talent@partstown.com.

Explore other reviews about Parts Town

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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