Pizza party culture with lack of drive - Customer Service Representative Parts Town Employee Review

2.0
Dec 26, 2024
Recommend
CEO approval
Business Outlook

Pros

The people are kind, the facility is nice and hourly employees aren’t expected to work overtime

Cons

The culture was terrible…having been removed for three years I just remembered how miserable it was working for the company and felt bad never having reviewed. It’s a fake “pizza party” culture that acts like they pay fair wages because they get you a ping pong table in the break room. The same folks who tell you that are the ones who look down at the folks for using it. The management is the kind of leadership checking the clock asking if it’s time to go home…and they are the only ones getting a real salary to be there. Huge red flag that I wish I took more seriously was during the hiring process when the rep said “the salary may be low, but the money shows up in different ways like free lunches”.

avatar
Parts Town Response
1y
Thank you for your feedback. We’re glad you found the people and facility to be positives of your experience! We acknowledge that culture is a key factor in team member satisfaction and are always looking for ways to ensure our team feels engaged and motivated. If you have ideas on how we can improve, we’d love to hear them - hrhelp@partstown.com.

Explore other reviews about Parts Town

5.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

See reviews by: Helpful|Rating|Date|All