Does Parts Town pay their employees well?

According to anonymously submitted Glassdoor reviews, Parts Town employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Parts Town. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Parts Town?

58% of Parts Town employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Parts Town 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Parts Town?

Customer Service Representative (19) , Warehouse Associate (9) , Customer Experience Specialist (4) , Customer Service Representative (CSR) (4) , Distribution Center Specialist (4) , Manager (4) , Parts Expert (3) , Purchasing Specialist (3) , Warranty Specialist (3) , Accounts Payable Specialist (2) , Analyst (2) , Customer Service (2) , Customer Solutions Specialist (2) , DC Associate (2) , Director (2)

What are the pros of working at Parts Town according to real employee reviews?

"The culture is great in IT" ((in 29 reviews)); "Their benefits are great and an amazing Account Team in Toronto." ((in 24 reviews)); "great people to work with" ((in 21 reviews)); "Core values are not only important they are the culture and actually practiced." ((in 6 reviews)); "advancement opportunities" ((in 5 reviews))

What are the cons of working at Parts Town according to real employee reviews?

"Low pay and hard to move up." ((in 18 reviews)); "Bad place to work at the warehouse area, bad management, they care only for their area not for the company." ((in 18 reviews)); "Upper management seemed a little disorganized, hours weren’t the best" ((in 4 reviews)); "This company truly used to care about employees, but slowly sinked into being too greedy to care anymore." ((in 4 reviews)); "Major Favoritism" ((in 4 reviews))

What are employees saying about Parts Town layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Parts Town layoffs and their outlook for job security at Parts Town in 2026.

What are the top reviewed Parts Town locations?

Addison , Fort Wayne , Chicago , Carol Stream , Lombard , Lewisville , Bellevue

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Parts Town reviews

Thoughtful Onboarding & Amazing Culture - Program Manager Parts Town Employee Review

5.0

Mar 17, 2025

Program manager

Recommend

CEO approval

Business Outlook

Pros

Joining PartsTown has been an incredible experience! The onboarding process was seamless, well-structured, and genuinely welcoming. One of the best parts? Before my first day, I got a thoughtful text reminding me to wear comfy shoes for the distribution center tour—such a small but meaningful touch that speaks volumes about the company’s culture of care and attention to detail. From day one, I felt valued and supported. The team is friendly, collaborative, and always willing to help. The vibe is professional yet relaxed—it's a place where people work hard but also know how to enjoy what they do. Leadership is approachable, and the overall atmosphere is one of mutual respect and teamwork.

Cons

The third party company used to do some of the pre screening is meh but that's not PartsTowns fault and I already shared that direct feedback.

Parts Town Response

We truly value our people - they are at the center of everything we do. We completely agree that the little things matter like the reminder for comfy shoes! Community is one of our core values, and being approachable is key to that. We’re so glad to hear you're feeling that sense of community! If you have any additional feedback about your interview experience, please don’t hesitate to reach out to our Talent team directly at Talent@partstown.com. Thank you for taking the time to provide feedback!

Explore other reviews about Parts Town

5.0

Apr 6, 2026

Vp ecommerce

Recommend

CEO approval

Business Outlook

Pros

Great culture, category leader, differentiated customer experience

Cons

Hard to build relationships when most employees have been there for 15+years.

1.0

Jun 12, 2026

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

2 remote days, profit sharing

Cons

Heavy workload with no support, low pay, mediocre benefits, very few holidays, disingenuous culture (just be honest ), bad management, no help answering questions for customers - just directed to a really inadequate online resource where have to know magic wording or nothing pulls up 🙄 while customer is waiting on phone, and they are all in on AI if you care.

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Jobs at Parts Town

Director, HVAC Strategic Partnerships (Remote Work Schedule)

Director, HVAC Strategic Partnerships (Remote Work Schedule)

Director, HVAC Strategic Partnerships (Remote Work Schedule)

Manager, Operational Excellence & Network Transformation (Hybrid Work Schedule)

Director, Facilities Strategy & Optimization (Hybrid Work Schedule)

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Thoughtful Onboarding & Amazing Culture - Program Manager Parts Town Employee Review

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