Unicorn, Best Company hands down. - Customer Engineer Patch My PC Employee Review

5.0
Mar 24, 2025
Recommend
CEO approval
Business Outlook

Pros

I have been in this industry for over 35 years and have worked with many Fortune 500 companies throughout my career. But I can genuinely say that Justin and Marie have built something special—a company where you're treated like family. And I mean that sincerely. When was the last time your employer recognized your birthday and gave you a gift? Here, they go above and beyond to create an exceptional work environment. You’re not just given the bare minimum; you get everything you need to succeed—top-of-the-line laptops, stunning 49-inch curved 4K monitors, and even a yearly allowance to personalize your workspace. Pretty awesome, right? This place is truly magical, and I’m grateful to be part of it. Justin and Marie are not only approachable but lead by example, treating others the way they would want to be treated. If you get the opportunity to work here, you won’t regret it. And if you leave, you may never realize what you’ve had. After 35 years in the industry, I would know. If I’m lucky, I hope to finish my career here.

Cons

They have been addressed .

avatar
Patch My PC Response
1y
I appreciate you taking the time to write it. Hearing that from someone with 35 years in the industry means a lot. The fact that you feel the care and intention we put into the little things is exactly what we’re aiming for. It’s not about fancy perks. It’s about creating a place where people feel valued, supported, and set up to thrive. Let’s keep building something we’re proud of. Thank you once again for being part of the Patch My PC team. - Justin Chalfant

Explore other reviews about Patch My PC

5.0
Mar 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Leadership is genuinely engaged and invested in my growth. I’m constantly learning and evolving, which has been such a refreshing change of pace. My team is fantastic. Thoughtful, kind, and incredibly supportive. I’m really enjoying my time here so far. I stay busy, but I’ve been able to make a meaningful impact, and that’s been incredibly rewarding. The benefits are really strong and thoughtfully designed. A truly comprehensive Total Rewards package. The culture here is really unique and something I really appreciate! Very much looking forward to growing my career with this company.

Cons

We are growing quickly, which can sometimes mean shifting priorities and evolving processes. If you prefer highly structured environments with everything fully built out, this may feel fast paced at times. We are remote - so you have to make a conscious effort to connect, but PMPC also gives us real opportunities to connect in person (Annual All-Company Summit!)

avatar
Patch My PC Response
3mo
Thank you for taking the time to share this. I’m really glad to hear you’ve had such a positive experience so far. It means a lot to hear that your team has been supportive and that you feel you’re learning and making an impact. You’re also right that growth brings some shifting priorities and evolving processes. We’ll keep working to improve clarity and communication as we scale. Thanks again for being part of the team. I’m excited to see your continued growth here. - Justin Chalfant
5.0
Mar 2, 2026
Recommend
CEO approval
Business Outlook

Pros

I had recently retired from a large software company after 30+ years of service. I wasn't sure if I was done working but I knew that chapter in my life was done. The things that I had loved about my previous company were long gone. Customer obsession, showing empathy (especially to employees), and humility, to name a few core values, were no longer part of the company culture. Work was no longer fun. It had become just a job. I can honestly say that this was the only scenario and company for which I considered coming out of retirement and pursuing. The leadership team models & lives our core values day-to-day. This has created a culture where employees are empowered to do their best work. I definitely have a passion for the solutions that we build and the lives that we are able to change but how we do it has been the most refreshing to me. Work is fun again.

Cons

I'm not sure I have run across any to date. We're fully remote and flexibility is valued. Maybe a con is not joining PMPC sooner?

avatar
Patch My PC Response
3mo
Thank you for taking the time to write this. Coming out of retirement after 30 plus years to join Patch My PC is a huge compliment, and I do not take that lightly. I really appreciate how you described what changed at your previous company. It is a good reminder of what can get lost when companies scale, and it is exactly what we are trying to avoid. Customer obsession, empathy, humility, and staying grounded are not posters on a wall for us. They have to show up in how we lead and how we work together every day. I’m also glad work feels fun again. That might sound small, but it is not. Life is too short for a place that drains you. Thank you for being here and for helping us keep our culture strong as we grow. Also, the “not joining sooner” line made me laugh. Justin Chalfant
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