A very disorganized company with no leadership. - Coach Pawn America Employee Review

2.0
Aug 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Better than average pay for hourly employees.

Cons

The constant turnover of upper management makes the company seem very disorganized. They speak of growing and opening new stores but more stores have closed and no new stores have opened in the last two years. No one seems to be in charge, there is an invisible consultant that seems to make all decisions. Constant false advertising makes the work environment very stressful. Sales associates are treated quite well with good pay and commission but there is no reason to advance because management usually makes less money than sales associates. I see the only very positive review was obviously done by the corporate "social media" team.

Explore other reviews about Pawn America

5.0
Dec 13, 2023
Recommend
CEO approval
Business Outlook

Pros

The pay was great and awesome

Cons

I have no cons at all

3.0
Aug 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Work is easygoing at my location. Few customers who cause a commotion. Supervisors are supportive, but not always there for you as it seems like there is a lot on their plates. Opportunity for commission and bonuses.

Cons

I was scammed when I applied. They did not offer me an additional $2 for being bilingual. I applied for the jewelry sales position but that role basically doesn't exist. You are just a regular sales associate. The way the store is ran is disorganized and communication is not consistent. You will be standing all day. Commissions schedule is not clear. Barely any training while on the floor. You are thrown into the deep end immediately. Also the hours are really weird: You do 6, 7, 9, or 12 hour shifts - doesn't make sense. there is No break room. when i need a manager, i cant even leave the sales floor because there always has to be one sales associate on the floor

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