Pros
-Some of the best non-degree pay I've ever seen and excellent raises
-Huge variety of product and customers
Store-level associates are top notch. Without a doubt the best people I have ever had the pleasure of working with.
-Full benefits package (Health, Dental, Vision, Retirement etc)
-Learned and developed incredible skills, especially pertaining to jewelry and customer service
-I have 120 hours of vacation not including PTO.
-Despite the rest of my review, I genuinely enjoy working here. This company put me in the position to get married, buy a house, go back to college, and even worked with me on my scheduling needs. Make no mistake, there are some very obvious and frustrating issues, but this is a great company to work for.
Cons
-Management can be overburdened with unreasonable expectations until they are fired for predictably being unable to meet them, or quit for being unable to devote any more effort
-The broker bonus structure is not mathematically sound. It would be better to have no bonus program than to have to sign a writeup for not meeting numbers that are meaningless.
-Talent hoarding. Knowledgable and devoted employees are passed over for promotion when they request open positions while newbs are put in management positions. I can only surmise this is because they won't ask questions that are obvious to the rest of us
-Wasted capital
-Rampant IT and computer issues mean the system sometimes goes down for hours at a time almost halting business entirely
